SHIPPING POLICY: We strive to provide the best service and get your product to you as quickly as possible. Our Shipping Center is open Monday through Friday 9am to 5pm Central Standard Time. Orders placed before 11:00 AM CST during normal business hours will be shipped same day. Orders confirmed after 11:00 AM CST will be shipped the following business day. During holidays and weekends orders will be shipped out the next available business day. Cellowhisps.com ships FEDEX, UPS, and USPS. Carriers are chosen according to destination and shipping requests. The “Free Shipping over $40” promotion only applies to orders over a total cart of $40 and under a total cart of $200. All orders over $200 will be subject to flat-rate shipping. Due to increased shipping costs, international orders are exempt from all shipping discounts and promotions and instead subject to a flat-rate international shipping fee.

UNDELIVERABLE ORDERS: In the event your order is returned to our warehouse as undeliverable, unclaimed or refused, our staff will contact you via phone or email to try and correct the problem. You will be required to pay additional shipping costs. If the package is returned after a 2nd attempt, we reserve the right to cancel your order. Cancelled orders will be refunded minus all shipping fees.

RETURN POLICY: If you are unhappy with our product for any reason, we will provide you with a replacement immediately. Please contact us at info@cellowhisps.com with questions/concerns/issues.